Call-on-Doc Data Breach: What Happened and What You Should Do
Call-on-Doc disclosed a data breach affecting an unconfirmed number of people. Here's what is currently known about the incident, what information may have been exposed, and steps you can consider taking.
- Company
- Call-on-Doc
- People affected
- Undisclosed
Call-on-Doc's September 18, 2026 individual notice and California AG sample do not state how many people were affected. Earlier dark-web / secondary reports claimed roughly 1.14 million patient records; Call-on-Doc has not confirmed that figure in the notice reviewed here.
- Incident date
- December 22, 2025 – January 3, 2026
- Discovered
- December 28, 2025
- Disclosed
- September 17–18, 2026
- Information exposed
- Possibly: Health information
- Status
- Investigation completed for notification; notices mailing
Call-on-Doc says it mitigated the incident (including taking certain systems offline), completed a review that identified potentially affected PHI on August 19, 2026, and began individual notification dated September 18, 2026.
What happened in the Call-on-Doc breach?
How the attacker got in
Unauthorized access to Call-on-Doc's network environment, per the company's September 18, 2026 notice. The public sample does not name a ransomware group or further attack method.
Reports conflict
Timeline of what is known
- 01December 22, 2025 – January 3, 2026Unauthorized access
- 02December 28, 2025Breach discovered
- 03September 17–18, 2026Breach disclosed publicly
- 04September 18, 2026Affected individuals notified
Dates come from the sources listed at the bottom of this page. Separate events are kept separate; where a date has not been disclosed, it says so.
What information was exposed?
The categories below come from Call-on-Doc's disclosure and the sources listed on this page. Each is labeled by what the evidence supports. Categories not mentioned in any source are not listed, even if they are common in similar breaches.
Health information
Company notice: protected health information was potentially accessed and/or acquired. Specific field list is redacted in the California AG sample.
Other personal information
Individual letters list specific categories after "contained your…"; those categories are blacked out in the public sample, so this page does not invent them.
Why this information matters
The risks below are the ones associated with the categories of information involved in this breach. This describes how exposed information can be used in general. It does not state that any of this has happened with data from this incident.
Information from one breach can sometimes be combined with information from other breaches or public sources. A name and email address on their own are limited. Paired with a date of birth from one leak and an address from a people-search site, they become enough to answer a security question or make a scam call sound informed.
Whether the data from this breach has been sold, shared, or used is not known unless a source on this page says so. Where that is documented, it appears in the "What happened" section above.
If you were affected, consider doing these things now
Practical steps for this breach, in rough order of priority. None of these require buying anything. Monitoring services, including ours, are one option among several.
- 01Follow the instructions in your Call-on-Doc / Cyberscout notice, including any enrollment or call-center steps printed in your letter.
- 02Review Explanation of Benefits statements and health-insurance activity for services you do not recognize.
- 03Watch for phishing that references Call-on-Doc, telehealth visits, prescriptions, or "protected health information" notices.
- 04Verify any call or email claiming to be from Call-on-Doc by using the phone number in your written notice or another number you already have — not a number from an unsolicited message.
- 05Consider placing a fraud alert and, if you are concerned, a security freeze with each of the three major credit bureaus, as the company notice recommends.
- 06Review financial account statements and credit reports for activity you do not recognize.
- 07Check your credit reports at the free annual site.
- 08Consider a personal information monitoring service.
AI Protection
Monitoring, alerts, and recovery help for what comes after a breach.
A breach puts information you can't take back into circulation. AI Protection watches for it being misused, alerts you when something changes, and helps you recover if something goes wrong. It cannot undo the breach or retrieve data an attacker already holds.
How one breach can contribute to a larger exposure footprint
A possible risk pattern, not a description of this incident. Each step is something that can happen after a breach. Nothing here states that it has happened with data from this incident.
Illustrative pattern- Step 1
One breach
A single company's records are accessed without authorization.
- Step 2
Personal information is exposed
Some categories can be changed afterward. Others, like a name or date of birth, can't.
- Step 3
It may remain accessible
Copies of breached data can persist well beyond the original incident.
- Step 4
Sources can be combined
Fragments from different breaches and public sources may be assembled into a fuller profile.
- Step 5
More targeted attempts
A fuller profile can make fraud, impersonation, phishing, or social engineering attempts more convincing.
A breach is an event. Exposure can last longer.
A password can be reset and a card reissued. Some information can't be replaced, and that is the part that stays useful to someone attempting fraud later. This does not mean fraud will occur. It means the risk does not close when the news cycle does.
Involved in this breach and hard to change
None of the categories reported in this breach are in the hard-to-change group. Changeable items like passwords and account numbers should still be addressed.
What Call-on-Doc has done so far
Only actions the company has announced or that are documented in the sources below. If something you'd expect to see isn't here, it hasn't been announced as of the last update.
Sources
Primary sources first: company disclosures, regulator and attorney general filings, SEC filings, court documents. News reporting is listed as secondary. Where reports conflict, the conflict is noted in the "What happened" section rather than resolved silently.
Last updated September 18, 2026 · First published September 18, 2026
Questions about the Call-on-Doc breach
Take control of what happens next.
Monitoring for misuse of your information, alerts when something changes, and a real person to call if something goes wrong. Plans from $7 per month. Cancel anytime.